It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
Deliver training for new hires and tenured employees.
Review existing training materials and provide actionable insights. Develop or modify content for onboarding, upskilling, or refresher training.
Monitor assigned BPOs training performance and ensure training requirements are met.
Serve as the primary support, promptly addressing learner and stakeholder questions with a positive, proactive approach.
Partner with the product team to implement SOP updates. Collaborate with PIC in relevant functions by providing data to identify performance gaps, coaching needs, and recognition opportunities.
Collect and analyze training data to measure learner progress and program effectiveness. Maintain accurate training records and prepare reportson outcomes and improvements for leaderships.
Requirements
Minimum 4 years of proven experience in delivering training, facilitating learning sessions, and supporting talent development initiatives within a customer service environment
Skilled in delivering engaging presentations and clear communication in both live classroom and virtual training settings
Strong understanding of learning principles and different delivery techniques
Experience in creating materials to improve new hire performance and support continuous learning for tenured employees
Experience working within BPO, shared services, or globally distributed support teams
Enthusiastic and outgoing with a strong ability to inspire and energize learners in fast-paced, interactive settings
Skilled in analyzing performance data and providing targeted coaching to drive improvement
Proven ability to thrive both independently and as part of a collaborative team
Outstanding proficiency in both written and verbal English communication
