As part of the IT Service Group supporting 3,000+ PwC staff and partners, the IT Support Help Desk is responsible for delivering end-to-end technical assistance and ensuring smooth IT operations. This role combines front-line support with hands-on troubleshooting, equipment management, and user engagement.
Key Responsibilities:
- Act as the first point of contact for employees seeking technical support at the service desk.
- Diagnose and resolve hardware, software, and network issues across desktops, laptops, and mobile devices.
- Log and track service requests using IT Service Management platforms (e.g., ServiceNow).
- Maintain accurate records of service desk interactions and IT equipment handovers.
- Ensure the service desk area is organized, secure, and equipped for efficient support.
- Follow IT security protocols and company policies in all support activities.
- Provide basic hospitality support when required.
Requirements :
- Candidate must possess minimum Diploma 3 degree, preferably from information system, computer science, hospitality management, communication study Fresh graduate are welcome to apply
- Minimum GPA of 2.85 out of 4.00
- Good communication skills
- Strong client-service attitude
- Capabilities to work under pressure with team or minimum supervision
- Good analytical and logical skills in understanding user requirements and application design concept
