This role will support the Global High Tech division, with a focus on the Data Center industry. The associate will have the opportunity to support a fast-evolving industry by providing cooling treatment solutions to help data centers ensure uptime, asset assurance and support their sustainability goals
Responsibilities
- Provide routine service support to Sales Representatives in strategic district accounts to execute agreed customer system assurance and continuous improvement plans
- Partner with Sales Representatives on plant surveys of prospective customers and start-ups of new applications in existing and new accounts
- Develop strong relationships with key stakeholders in strategic accounts supported
- Provide technical support to customers, identify and resolve pain points, and escalate as needed
- Perform system analysis, interpret data, and provide written recommendations to ensure customer operations operate optimally
- Support services including sample testing, light maintenance, service report generation using digital platforms, chemical ordering, and inventory management
- Utilize digital tools to generate service reports and provide analysis aimed at water quality improvement
- Continuously adopt a beginner's mindset to learn and approach problems with agility, taking initiative to simplify and improve processes
- Work collaboratively as a team player and maintain organized work practices
- Follow Ecolab safety and incident reporting guidelines
Requirements
- Bachelor Degree in Chemical Engineering
- At least 2 years of technical service or field sales support experience (Fresh Graduate is welcome to apply)
- Experience in water treatment or specialty chemical industries preferred
- Knowledge of cooling towers and wastewater treatment systems is advantageous
- Ability to sell value-added products and work confidently with large national and multinational customers
- IT-savvy with strong mechanical aptitude
- Demonstrated learning agility and the ability to adopt a beginner's mindset in problem-solving
- Proactive in taking initiatives to simplify, improve processes, and work efficiently using digital platforms
- Strong team player with organized attributes and excellent communication skills
- Willing to be place in Batam
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Nuestro compromiso con una cultura de inclusión y pertenencia
Ecolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.
