Job Description

Job Title: Associate Client Operations & Success

Job Code / Level: Level 1 (Associate)

Department: Client Operations & Success

Reports To: Client Operations & Success Manager

Location: Hybrid / On-site (Jakarta)

Employment Type: Full-time

1. Purpose of the Role

At Grivy, we put our clients and their consumers first. From innovative software products to pioneering mobile location-based services and O2O (Online-to-Offline) campaigns, we build products that help brands connect with mobile-first consumers. Our platform powers real-time campaign experiences from digital ad to in-store redemption for some of the world's most influential consumer brands.

As Associate Client Operations & Success, you support the end-to-end success of an assigned client portfolio under the guidance of a Specialist Client Operations & Success. You help keep client operations organized, documented, and on track turning approved plans into reliable day-to-day delivery.

You are hands-on with the documentation, coordination, and reporting work that keeps the wider Client Operations & Success team moving, while building the client-facing skills and operating knowledge needed to grow into a Specialist role.

You collaborate closely with your Specialist and with cross-functional Team members. This role suits someone highly organized, proactive, and eager to learn fast in a startup environment.

2. Core Responsibilities & Operational Scope

A. Client Readiness & Documentation

Prepare client-ready documentation, onboarding materials, and meeting agendas alongside your Specialist.
Gather and organize client requirements, inputs, and timelines under guidance.
Maintain accurate records and documentation for solution design and client handover.

B. Delivery Coordination

Track delivery activities, milestones, and open actions across your assigned clients.
Maintain communication logs, meeting notes, and follow-up trackers.
Flag delivery risks and blockers to your Specialist promptly.

C. Client Communication

Help build client business review materials, performance summaries, and progress updates.
Respond to routine client requests under guidance, escalating anything requiring judgment.
Capture client feedback and route it to the right internal owner.

D. Reporting & Data

Keep reporting inputs and operational records current, accurate, and accessible.
Compile client, operational, and business data for internal and client review.
Build reusable templates and process documentation the team can rely on.

E. Learning & Collaboration

Execute assigned tasks tied to Client Operations & Success OKRs and give regular progress updates to your Specialist.
Collaborate with cross-functional Team members on shared client outcomes.
Build a deep understanding of Grivy's solutions, client industries, and operating practices; seek feedback and apply it.

3. Required Role Competencies

A. Required (Must-Haves)

Educational Background: Bachelor's degree in Business, Marketing, Operations, Communications, or a related field.
Experience: 0–2 years in client operations, client success, account support, or a related client-facing role; internship experience counts.
Organization: Strong organization, attention to detail, and follow-through on assigned tasks.
Communication: Clear written and verbal communication in English and Bahasa Indonesia.
Data Comfort: Comfort working with spreadsheets, documents, and basic reporting tools.
Tech-Savvy: Genuinely comfortable with technology you pick up new platforms, dashboards, and AI tools quickly and use them to work faster.
Collaboration: Ability to work well under guidance and collaborate across teams.

B. Preferred (Nice-to-Haves)

Client-Facing Exposure: Prior internship or coursework involving client service, account support, or operations.
Tools: Familiarity with Mekari, Asana, or similar project/OKR tracking tools.
Mindset: A startup mentality and eagerness to learn quickly.

4. Why This Role Is Different

Global brands from day one. You work on live campaigns for some of the world's most recognizable consumer brands, in one of the fastest-moving mobile markets on earth.
Real ownership early. This is not a shadowing role. You own documentation, trackers, and reporting that clients and internal teams depend on.
Full lifecycle exposure. Onboarding, solution design, delivery, reporting, business reviews you see the whole client journey, not one slice of it.
Online meets offline. Grivy's O2O work connects a digital ad to an in-store redemption, so you see what actually drives consumer behaviour in the real world.
A team that builds. You sit with cross-functional Team members across product, tech, and commercial, solving client problems together.

5. What Success Looks Like in Year 1

Reliable, accurate documentation and coordination support across your assigned client portfolio.
Consistent, professional client communication with minimal rework needed from your Specialist.
Dependable reporting inputs and operational records that stay current and accurate.
Growing independence in day-to-day work, with sound judgment on when to escalate.
Strong working understanding of Grivy's solutions, client industries, and operating practices.
Ready to be considered for promotion to the next level.

6. What We Offer

Real career progression. A clear career framework with defined levels and expectations, so you always know what the next step requires.
Hands-on mentorship. Direct coaching from your Specialist and Manager, with regular feedback rather than annual reviews.
Hybrid flexibility. Hybrid and on-site working out of Jakarta.
Modern tooling. You work with the platforms, dashboards, and AI tools that make the job faster, not slower.
A startup pace. Small teams, short decision cycles, and visible impact on real client outcomes.

7. Who Thrives Here

You will love this role if you are the person who keeps everyone else organized who notices the missing detail, chases the open action, and cannot leave a messy tracker alone. You are curious about how brands and consumers actually behave, and you would rather learn by doing than wait to be taught.

8. The Big Opportunity

You will sit at the centre of how global consumer brands run campaigns in Indonesia close to real clients, real budgets, and real in-store outcomes, from day one. Few entry-level roles give you that much exposure this early.

Growth at Grivy is based on impact, ownership, and consistency not tenure. If you deliver, we'll help you get there.

Ready to apply Send your CV and a short note on why client operations interest you. We read every application.