Application Deadline: 31 December 2025
Department: Rooms Division, Front Office & Guest Services
Location: Indonesia - Bali
Description
The Assistant Villa Manager is responsible for managing the day-to-day operations of the Executive Floor (Villa) in order to meet the business requirements and guest satisfaction whilst ensuring the highest professional services in accordance with the Kempinski service standards
.
Key Responsibilities
- Room assignment is done properly and according to Villa guests request.
- VIP arrival rooms are checked, as well as VIP amenities.
- As many EF guests welcomed and bid farewell as possible.
- Financial Policies and Procedures are supported and followed.
- LQA (Leading Quality Assurance) audit results are 85% and above.
- CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above.
Skills, Knowledge and Expertise
- Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management
- 3 years experience in a Front Office Management position
- preferably in an international five star hotel
- Local language excellent oral and written skills (as applicable)
- English excellent oral and written skills
- Additional language - beneficial
- Supervisory skills
- Luxury Hotel Experiences
- Good Communication skills
