Assistant Manager, Operations - Freight Forwarding

Work location: Jakarta Pusat - Indonesia

The Operations Assistant Manager plays a crucial role in supporting to set-up the necessary processes, systems for the efficient operations of our logistics and distribution activities, overseeing and optimizing freight-forwarding operations, from documentation and logistics to customer service and regulatory compliance, with a focus on delivering exceptional service and optimizing operational efficiency to support the success of DP World's logistics business.

Key Accountabilities

• Manage and oversee the freight-forwarding operations customs brokerage day-to-day activities including import/export processes comprising all modes of transportation (sea and air)
• Prepare the full set of clearance documents required for shipping, such as customs declarations.
• Monitoring of shipment status and provide best in class customer experience to our Cargoes Logistics customers on all product and service offerings.
• Responsible for the operational results of all containers services, provide the highest level of service at the lowest cost.
• Managing vendor invoices and closing job files.
• Prepare quotations for clients, potential clients, overseas/ interstate offices.
• Engagement with Regional teams for major Requests for Information (RFIs) and Requests for Quotations (RFQs).
• Manage and provide a proactive approach to addressing customer claims, complaints, and queries, to enhance customer satisfaction, build trust, and establish a positive reputation.
• Responsible for monthly performance data preparation and review.
• Work together with the sales team for customer relationship management and new service implementation.
• Ensure compliance with local and international trade regulations.

Qualifications, Skills and Experience

• Tertiary qualifications with minimum 3 years assistant managerial experience in Logistics/Freight-forwarding operations.
• Excellent service mindset with ability to connect with customers and extend an extra mile in resolving their issues / concerns.
• Proficiency in understanding the entire export-import process and documentation thoroughly, covering every aspect from start to finish.
• Familiarity with updated regulations concerning export-import processes in Indonesia.
• Thorough understanding of the customs processes in Indonesia for both Air and Ocean freight.
• Knowledgeable about international trading processes and INCOTERMS 2020.
• Ability to communicate with customers, customs, and other related government
• Effective verbal and written communications in English and interpersonal skills.
• Ability to thrive in ambiguous and new set-up environment. Requires a combination of skills in adaptability, problem-solving, communications, and a positive attitude.
• Ability to work independently, manage priorities, be organised, methodical and deal well under pressure.
• Proficiency in using MS Office and IT applications.

Note: The advertised job title is being used for Talent Attraction and job advertisement.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs almost 10,000 people and has ports and terminals in 18 locations.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Disclaimer:

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