Assistant Manager, EI Spare Parts & Repair Sales

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.

Join us as:

Assistant Manager EI Spare Parts and Repair Sales

Responsibilities

• Lead and drive Spare Parts and Repair Service sales activities to achieve revenue, profitability, and Order Intake targets while ensuring long-term customer retention.
• Manage key customer accounts and develop strategic business opportunities to expand service portfolios and increase market penetration.
• Oversee sales pipelines, monitor open quotations, and work closely with Operations and Service teams to accelerate conversion of opportunities into secured orders.
• Develop and implement commercial strategies aligned with Service Leaders operational objectives and overall business direction.
• Ensure all sales transactions, contracts, and Order Intake activities comply with company policies, commercial requirements, and risk management standards.
• Monitor order fulfillment, billing, and collection processes to ensure timely revenue recognition, operational efficiency, and customer satisfaction.
• Analyze sales performance, market trends, customer requirements, and business opportunities, and provide recommendations to improve business results.
• Coordinate with cross-functional teams including Service, Finance, Purchasing, Logistics, and Warehouse to ensure seamless execution of customer commitments.
• Prepare periodic business reviews, sales forecasts, and management reports to support decision-making and business planning.
• Promote a culture of safety, compliance, and continuous improvement by ensuring risks, incidents, and improvement opportunities are effectively managed and reported.

Requirements Experience

• Minimum 5 years of experience in Service Sales, Technical Sales, Commercial Operations, or a related field, preferably within the elevator, escalator, or engineering industry.
• Proven track record in achieving sales targets, managing customer relationships, and driving business growth.

Skills

• Strong commercial acumen and sales leadership capabilities.
• Excellent stakeholder management, negotiation, and communication skills.
• Strong analytical and reporting skills with advanced proficiency in Microsoft Excel and ERP systems.
• Ability to develop business strategies and execute improvement initiatives.
• Professional proficiency in English.

Education

• Bachelor's Degree in Engineering, Business Administration, Finance, Accounting, Economics, Communication, or related disciplines.