Assistant Lounge Manager

SCOPE OF ROLE:

Overall responsibility to assist ensure that the Lounge Operations is in order effectively, including all aspects of service, monitoring operations procedures, manage team members, monitor guest satisfactions.

RESPONSIBILITIES:

• To assist the Lounge Manager to supervise the entire lounge operation on the day-to-day basis.
• To ensure day-to-day efficiency and smooth operations.
• To be aware and assist in monitoring budget and cost controlling.
• To monitor system implemented and regulatory requirements are conducted in a consistent manner.
• To coordinate with the other supervisors on all operational matters.
• To brief each other on matters on their respective shift, or assignment to be carried out which would cascade to the next shift.
• To ensure that consistent services are accorded and maintained at the lounge.
• To train, in accordance with the guidelines, all new CSO and to supervise all CSO, trainee/students and housekeepers.
• To conduct briefing during crossover on any matters arising, i.e. new procedures, comments, announcement, visits from potential clients, comments received, etc.
• Staff inspection before commencement of each shift, i.e. uniforms, nails, shoes, nametags, hair, etc.
• To assess staff application of leave for Head of Operations approval.
• To manage staff overtimes requirement or recall for duty on their days off (if required).
• To complete and email the Daily Management Report (DMR) and POS Diary to head office.
• To be responsible for the daily cash transaction.
• To ensure that all equipment, computers, systems, etc. are in good working order and reading materials, magazines, newspapers are adequately supplied and placed.
• To control and monitor Lost and Found items.
• To monitor the work schedule of Housekeepers.
• To check the daily housekeeping routine of the Housekeepers through checklist.
• Must be familiar with the flight schedules on customer airlines using the lounge.
• Must have good knowledge in general information of the airport, i.e. facilities available, transportation services (train and buses), directions to departure gates, etc.
• Must be well verse with the different currency conversion rates.
• To prepare staff duty roster on a monthly basis.
• To carry out or delegate staff for meet and greet services whenever required to.
• To train the rest of the CSO on the use of computers and how to assist passengers when they require assistance.
• To discuss with the Manager on the day-to-day happenings at the lounge, certain requirements on any purchases, etc.
• To cooperate and work in a team towards development, implementation, maintenance and improvements of the quality management system.
• To take initiative to identify areas for improvement and participate in continual improvement activities.
• To undertake other jobs assigned by superior from time to time.

JOB REQUIREMENT:

• Minimum 3 years of experience in the same or similar position.
• Strong leadership and team management skills with the ability to motivate, coach, and develop the team.
• Strong organizational, problem-solving, and decision-making skills with the ability to work under pressure in a fast-paced environment.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Good command of written and spoken English; proficiency in additional languages is an advantage.