Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
Design and deliver e-learning courses, workshops and other trainings
Evaluate individual and organizational development needs
Maintain a keen understanding of training trends, developments and best practices
Requirements
Bachelor's Degree in HR, Hospitality, Education, or related field
Minimum 3 years of Learning & Development experience, preferably in hospitality
Strong knowledge of Training Needs Analysis (TNA), training design, facilitation, and learning evaluation
Experience in developing training calendars, managing learning records, monitoring training compliance, and leading internship, trainee, and leadership development programs
Familiar with Forbes Service Standards and luxury guest experience training
Excellent presentation, communication, coaching, and facilitation skills
Strong stakeholder management and cross-functional collaboration
