Organization- Alila Villas Uluwatu
Summary
The Assistant Front Office Manager supports the Front Office Manager in overseeing all Front Office operations to ensure seamless guest experiences, operational efficiency, and exceptional service delivery consistent with Alila brand standards. This role is responsible for supervising Front Office colleagues, maintaining guest satisfaction, managing daily operations, and ensuring the highest standards of luxury hospitality are consistently achieved.
The Assistant Front Office Manager acts as a leader, mentor, and service ambassador, fostering a culture of excellence while contributing to the achievement of departmental and hotel objectives.
Qualifications
- Minimum 3 years of Front Office supervisory experience in a luxury hotel, resort, or villa property.
- Previous experience as Front Office Supervisor, Duty Manager, Assistant Front Office Manager, or equivalent role preferred.
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- Strong leadership and people management skills.
- Exceptional guest service and communication abilities.
- Excellent problem-solving and decision-making capabilities.
- Strong organizational and multitasking skills.
- Proficiency in Property Management Systems (PMS), preferably Opera Cloud.
- Strong command of English, both written & spoken.
- Passion for luxury hospitality and personalized guest experiences.
