Assistant F&B Manager

4-7 years
5 days ago 1 Applied
Job Description

Additional Information (Malaysian Only)

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
Education and Experience
. High school diploma or GED 4 years experience in the food and beverage, culinary, or related professional area.
. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years experience in the food and beverage, culinary, or related professional area.
Developing and Maintaining Budgets
. Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
. Maintains a positive cost management index for kitchen and restaurant operations.
. Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
. Manages the Food and Beverage departments (not catering sales).
. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.
. Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example.
. Oversees all culinary, restaurant, beverage and room service operations.
. Creates and nurtures a property environment that emphas motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
. Provides excellent customer service to all employees.
. Responds quickly and proactively to employee's concerns.
. Provides a learning atmosphere with a focus on continuous improvement.
. Provides proactive coaching and counseling to team members.
. Encourages and builds mutual trust, respect, and cooperation among team members.
. Monitors and maintains the productivity level of employees.
. Develops specific goals and plans to prioritize, organize, and accomplish work.
. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
. Provides excellent customer service.
. Responds quickly and proactively to guest's concerns.
. Understands the brand's service culture.
. Drives alignment of all employees, team leaders and managers to the brand's service culture.
. Sets service expectations for all guests internally and externally.
. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
. Verifies all banquet functions are up to standard and exceed guest's expectations.
. Provides services that are above and beyond for customer satisfaction and retention.
. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
. Serves as a role model to demonstrate appropriate behaviors.
. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
. Conducts performance reviews in a timely manner.
. Promotes both Guarantee of Fair Treatment and Open Door policies.
. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
. Complies with all corporate accounting procedures.
. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
. Analyzes information and evaluates results to choose the best solution and solve problems.
. Drives effective departmental communication and information systems through logs, department meetings and property meetings.

At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.




Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development

People Also Considered

Data Not Available

Career Advice to Find Better