Assistant Execution Planning Manager

Purpose and Scope of the role
This Role demonstrates a mastery of handling complexity and navigating in system related operations
A master of customer facing issues, this role ensures that all functional teams are involved for resolution and provide complete assistance to L2on this Queries.
Key Accountabilities
- Maintain customer relationship as per assigned portfolio, assess and improve customer satisfaction.
- Assist issue resolution and exception management in the deliver tower
- create and maintain customer DTPs and inform relevant processing parties if customer tailored procedures (OM Specialist, collector, ao)
Key Interactions within and outside of iOps (retained organization)

• Customer Service team
• Transport Team
• Market Facing Organization (CD, Finance, Planning, Logistics)

Key Responsibilities

• Call and receive calls from customers with escalated orders, consult ERP if required, or defer to Customer Facing Manager for advanced troubleshooting
• Consult customer on ERP availabilities (routes, lead times, stock availability, ao)
• Liaise with finance on credit hold & master data issue
• Liaise with planning for securing stock readiness & resolve master data issue

Key skills

• ERP, SAP SD
• Digilog, Customer Portal
• Customer Focus, attention to detail
• Language Support
• Negotiation & Influencing skill
• Basic E2E Supply chain

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.