Key Responsibilities :
Operations & Facility Management
- Oversee daily club operations and ensure courts, booking systems, and facilities function optimally.
- Maintain cleanliness, safety, and upkeep of all areas.
- Coordinate maintenance, repairs, and inventory.
- Enforce TPC's Standard Operating Procedures (SOPs).
- Identify operational inefficiencies and implement improvements to increase productivity and streamline workflows
Customer Experience
- Deliver premium guest experiences aligned with brand values.
- Supervise front desk and customer service teams.
- Handle guest feedback and manage VIP relations.
- Support local events and community activities.
- Handle customer inquiries, feedback, complaints, and conflict resolution professionally and in a timely manner
- Coordinate tournaments, leagues, social events, coaching programs, and community activities to increase member engagement and club visibility
Financial & Administrative Oversight
- Manage daily sales, POS reports, and cash flow.
- Monitor booking and membership revenue targets.
- Prepare weekly and monthly operational reports.
- Control OPEX and spending within approved budgets.
- Support cost control initiatives including labor efficiency, inventory usage, and operational supplies
Team Management
- Recruit, onboard, train, supervise, and evaluate operational staff performance
- Supervise coaches schedules, lesson bookings, attendance, discipline, and daily operational responsibilities
- Maintain high morale, professionalism, and performance.
- Conduct regular staff meetings, training sessions, and performance evaluations
- Monitor and control manpower efficiency to ensure optimal staff productivity and operational effectiveness.
Sales, Marketing & Events
- Drive membership sales and court utilization.
- Support marketing campaigns, tournaments, and sponsorship activations.
- Track KPIs for membership growth, coaching sessions, and event participation.
- Coordinate tournaments, events, leagues, and club activities to drive engagement and community growth
Reporting & Coordination
- Submit weekly operational reports to Regional Manager.
- Participate in monthly reviews and planning sessions.
- Implement new HQ initiatives, software, or SOP rollouts
Qualifications :
- Bachelor's Degree in Business, Hospitality, Sports Management, or related field.
- Minimum 3–5 years of management experience in sports clubs, gyms, hotels, or F&B operations.
- Experience in sports club or lifestyle hospitality environment preferred.
- Knowledge of padel, tennis, or racket sports is a strong advantage.
- Strong leadership and communication skills — able to manage diverse teams.
- Excellent organizational, multitasking, and problem-solving abilities.
- Customer-centric mindset with a high standard for guest satisfaction.
- Financial literacy: budgeting, cost control, and reporting skills.
- Tech-savvy: experience with POS, booking systems, and digital tools.
- Fluent in English and Bahasa Indonesia.
