We're currently looking for 2 Area Manager, one for Nespresso & one for Watches, both to be based in Jakarta.
Responsibilities :
- Lead and manage overall performance of multiple luxury retail stores
- Achieve sales targets, profitability, and store KPIs including:
- Sales Growth & Productivity (UPT, ATV)
- CRM & Clienteling performance (VIP conversion & retention)
- Employee Productivity & Scheduling Efficiency
- NPS / Customer Satisfaction Score
- Stock accuracy, shrinkage control & inventory health
- Strengthen clienteling initiatives and VIP customer engagement activities
- Ensure operational compliance, VM standards, and premium store experience
- Conduct regular store audits with clear follow-up action plans
- Build talent pipeline: hiring, onboarding, coaching & performance reviews
- Provide weekly & monthly business reports with clear insights and recommendations
- Coordinate closely with Marketing, VM, Training & Regional Teams to support business objectives
Requirements :
- Minimum 35 years experience as Area Manager / Multi-Store Manager in retail
- Demonstrated success in driving KPIs such as sales revenue, conversion, CRM growth, and operational standards
- Strong English proficiency (written & verbal):
- Able to communicate confidently with regional/global teams
- Capable of preparing professional reports and presenting business strategies
- Results-driven, analytical thinker with strong business acumen
- Excellent leadership, coaching mindset, and ability to influence diverse teams
- High attention to detail and operational excellence
- Willing to travel frequently for store visits and business priorities
- Professional and polished appearance brand expectations
