Area Manager (Fashion & Luxury)

Responsibilities :

• Lead and manage overall performance of multiple luxury retail stores
• Achieve sales targets, profitability, and store KPIs including:
• Sales Growth & Productivity (UPT, ATV)
• CRM & Clienteling performance (VIP conversion & retention)
• Employee Productivity & Scheduling Efficiency
• NPS / Customer Satisfaction Score
• Stock accuracy, shrinkage control & inventory health
• Strengthen clienteling initiatives and VIP customer engagement activities
• Ensure operational compliance, VM standards, and premium store experience
• Conduct regular store audits with clear follow-up action plans
• Build talent pipeline: hiring, onboarding, coaching & performance reviews
• Provide weekly & monthly business reports with clear insights and recommendations
• Coordinate closely with Marketing, VM, Training & Regional Teams to support business objectives

Requirements :

• Minimum 35 years experience as Area Manager / Multi-Store Manager in luxury fashion retail
• Demonstrated success in driving KPIs such as sales revenue, conversion, CRM growth, and operational standards
• Strong English proficiency (written & verbal):
• Able to communicate confidently with regional/global teams
• Capable of preparing professional reports and presenting business strategies
• Results-driven, analytical thinker with strong business acumen
• Excellent leadership, coaching mindset, and ability to influence diverse teams
• High attention to detail and operational excellence
• Willing to travel frequently for store visits and business priorities
• Professional and polished appearance reflective of luxury brand expectations