Area Manager (Cole Haan)

Job Responsibilities:

• Manage and oversee the day-to-day operations and performance of multiple Cole Haan stores within the assigned area.
• Drive sales performance and ensure achievement of sales targets, KPIs, profitability, conversion, UPT, and other key retail metrics.
• Lead, coach, and develop Store Managers and store teams to consistently deliver strong business results and excellent customer service.
• Monitor store performance, identify business opportunities and challenges, and develop actionable plans to improve results.
• Ensure strong execution of visual merchandising, product presentation, operational standards, and brand guidelines across all stores.
• Demonstrate a strong understanding of men's footwear, including product categories, customer preferences, fit, styling, and sales opportunities.
• Conduct regular store visits, coaching sessions, and performance reviews with Store Managers and teams.
• Ensure proper manpower planning, staff productivity, discipline, and succession planning within the assigned area.
• Handle operational issues and maintain strong relationships with mall management and relevant business partners when required.

Qualifications:

• Strong experience and understanding of men's footwear is highly preferred. Candidates with a background in men's shoe brands or footwear retail will be prioritized.
• Passionate and knowledgeable about men's shoes, footwear trends, styling, and customer behavior.
• Strong leadership skills with proven experience managing and developing multiple store teams.
• Highly target-oriented, analytical, and commercially driven.
• Strong understanding of retail KPIs and store P&L performance.
• Able to identify business opportunities and translate data into actionable strategies.
• Mature, hands-on, and able to manage teams with different personalities and age groups.
• Excellent communication, coaching, and problem-solving skills.
• Willing to travel frequently for store visits and business needs.