Apprenticeship - Customer Satisfaction Measurement and Improvement

Job Description:

• To coordinate the preparation needed and consolidate monthly Customer Council presentation material with all the respective stake holders
• To help with the Customer Experience project management, as well as monitoring the progress of the project.
• To help in preparing monitoring report
• Be a part of customer facing projects/programs to guide the customer journey
• Helping to do daily, weekly, monthly, and quarterly report related to Customer Experience
• Understand existing process and actively involve to support customer excellence

Requirements:

• Final year student or fresh graduate of Bachelor's degree in any major
• Understanding basic survey and data analytics
• Ability to understand data reporting, especially on customer data and link it to customer excellence
• Familiar with Microsoft Office. Excellent Excel and PPT preparation is a plus.
• Strong communication and analytical capabilities.
• Background in insurance, marketing, or business management is a plus.
• Willing to do Hybrid Working system (WFO and WFH)
• Commit to do 6 months internship program