Apprenticeship - Customer Satisfaction Measurement and Improvement

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description

• To coordinate the preparation needed and consolidate monthly Customer Council presentation material with all the respective stake holders

• To help with the Customer Experience project management, as well as monitoring the progress of the project.

• To help in preparing monitoring report

• Be a part of customer facing projects/programs to guide the customer journey

• Helping to do daily, weekly, monthly, and quarterly report related to Customer Experience

• Understand existing process and actively involve to support customer excellence

Requirements:

• Final year student or fresh graduate of Bachelor's degree in any major

• Understanding basic survey and data analytics

• Ability to understand data reporting, especially on customer data and link it to customer excellence

• Familiar with Microsoft Office. Excellent Excel and PPT preparation is a plus.

• Strong communication and analytical capabilities.

• Background in insurance, marketing, or business management is a plus.

• Willing to do Hybrid Working system (WFO and WFH)

• Commit to do 6 months internship program

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.