Application Support Engineer

Responsibilities

• Coordinate with the design and development teams to resolve complex application and system issues.
• Troubleshoot and rectify application issues.
• Perform root cause analysis to identify the reasons for the underlying issue.
• Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications.
• Monitor all alerts related to applications and provide proactive services.
• Maintain positive working relationships with other team members, including engineers and customer support technicians.
• Debug any server issues that impact application performance.
• Coordinate with the quality assurance and development team to administer code migrations across various environments.
• Prepare and maintain documentation for all issues and the implemented solutions.
• Recommend ways to optimise business performance by presenting solutions to existing challenges.

Qualifications

• Bachelors Degree in Engineering, Computer Science or a related discipline.
• 3+ years of relevant experience.
• Strong knowledge in querying databases (SQL).
• Strong troubleshooting and problem solving skills.
• Good knowledge about client/server communication, API, Web services, and XML.
• Experience working with UNIX/Linux operating system.
• Experience manage security application (DLP, EDR, SIEM, Mobile App Shield
• Familiar with cloud (Amazon Web Service, Google Cloud Platform and Microsoft Azure)
• Excellent communication skills both verbal and written.
• The ability to convey ideas to both technical and non-technical customers in a professional manner.
• Sets an example of integrity, ethical behavior and professionalism.
• Willing to be placed in a banking or financial company.