Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

We are seeking a Senior Network Engineer with strong expertise in Enterprise Networking, Cloud, Security, SD-WAN, and Network Automation to support and modernize enterprise network infrastructure. The ideal candidate will leverage AI-assisted operations (AIOps), intelligent observability, automation, and AI-ready infrastructure to improve network performance, security, and operational efficiency while supporting enterprise AI platforms.

Roles & Responsibilities:

Design, implement, and support enterprise LAN/WAN, Data Center, Cisco ACI, Wireless, SD-WAN, and Hybrid Cloud environments.

Configure, troubleshoot, and optimize Cisco Routing & Switching, Firewalls, F5 Load Balancers, and Network Security solutions.

Support cloud networking across Azure and AWS and enable secure hybrid connectivity.

Implement Zero Trust, SASE/SSE, and secure remote access solutions.

Utilize AI-powered monitoring, observability, and AIOps platforms for proactive incident detection, predictive analytics, and faster issue resolution.

Support connectivity for Microsoft Copilot, Azure OpenAI, AI Agents, and enterprise AI platforms by ensuring secure and scalable network infrastructure.

Develop and maintain automation using Python, Ansible, Terraform, and REST APIs to streamline network provisioning, compliance, and operational tasks.

Collaborate with Cloud, Security, DevOps, and Infrastructure teams to deliver scalable, resilient, and AI-enabled network services.

Prepare technical documentation, support network modernization initiatives, and mentor junior engineers.

Required Skills

Enterprise Network Architecture & Operations

Cisco Routing & Switching

Cisco SD-WAN

F5 BIG-IP Load Balancers

Azure & AWS Cloud Networking

Network Automation (Python, Ansible, Terraform, REST APIs)

TCP/IP, BGP, OSPF, VLANs, QoS, VPNs

Network Monitoring & Observability

Preferred Skills

AI-Assisted Network Operations (AIOps)

Microsoft Copilot for IT Operations

Azure OpenAI & AI Platform Connectivity

AI Agents & RAG Infrastructure Fundamentals

Zero Trust & SASE/SSE

Cisco Meraki, Palo Alto, Zscaler, Netskope

ServiceNow and ITSM Integration

Professional Attributes

Strong troubleshooting, analytical, and problem-solving skills.

Customer-focused with excellent communication and stakeholder management.

Experience working with global teams in enterprise environments.

Automation-first mindset with interest in AI-driven operations.

Ability to lead technical initiatives and contribute to infrastructure modernization.

Professional & Technical Skills:

Bachelor's Degree in Engineering, Computer Science, Information Technology, Electronics, Telecommunications, or equivalent.

8+ years of experience in Enterprise Networking, Data Center, SD-WAN, Cloud Networking, Security, and Network Operations.

Relevant certifications such as CCNP Enterprise, CCNP Data Center (ACI), Azure Network Engineer (AZ-700), AWS Advanced Networking, Palo Alto PCNSE, or Automation (Python/Ansible/Terraform) are preferred.

Additional Information:

AI-Assisted Network Operations (AIOps)

Microsoft Copilot & AI Productivity Tools

Azure OpenAI & Enterprise AI Platform Connectivity

Intelligent Monitoring & Observability

Network Automation (Python, Ansible, Terraform, REST APIs)

AI-Ready Infrastructure & Hybrid Cloud Networking

Zero Trust & SASE/SSE Security

Infrastructure Modernization & Predictive Operations