Anti Fraud (Mandarin Speaker)

Key Responsibilities

• Review and approve merchant and sales representative applications based on established compliance standards and admission criteria.
• Monitor post-admission merchant status, conduct periodic risk reviews, and manage suspensions or terminations based on anti-fraud policies.
• Oversee anti-fraud cases from intake to closure, ensuring SLA compliance and proper documentation of outcomes.
• Conduct QC inspections on investigation reports, identify process gaps, and recommend improvements to enhance investigation quality.
• Partner with sales, investigation, and customer service teams to implement anti-fraud measures and resolve operational challenges

Key Requirements

• Proficient in Chinese as a working language.
• Bachelor's degree or above.
• 1+ year of experience in offline credit anti-fraud, merchant admission, or investigation support, preferably in the Indonesian market.
• Strong attention to detail with a keen sense of risk identification.
• Effective communication and coordination skills; able to work efficiently across sales, investigation, and operations teams to drive execution.
• Solid skills in data organization and report writing; results-oriented with strong learning agility and a high sense of responsibility.
• Experience in consumer finance, licensed lending, or bank credit card fraud operations in Southeast Asia is a plus.