Lead and oversee the operational excellence of Ancillary Services, including Pharmacy, Laboratory, Radiology, Medical Rehabilitation, Nutrition Services, Medical Records, Hospital Information System (SIRS), Casemix, and other supporting medical services.
Develop, implement, monitor, and continuously improve clinical support service standards in accordance with national regulations, accreditation standards, professional guidelines, and evidence-based practices.
Coordinate the development and evaluation of clinical practice guidelines, clinical pathways, medical protocols, and ancillary clinical care guidelines to ensure quality and standardized patient care.
Drive quality improvement initiatives across ancillary services by monitoring quality indicators, supporting patient safety programs, and ensuring continuous compliance with hospital accreditation standards.
Collaborate with cross-functional stakeholders to support service development initiatives, including service expansion, workforce planning, and the development of Centers of Excellence based on organizational needs and service trends.
Analyze operational and clinical service data to provide recommendations for improving service effectiveness, operational performance, and patient experience.
Oversee case management and Casemix-related initiatives, including monitoring claim verification outcomes, supporting BPJS claim optimization, and improving ancillary service performance.
Lead the review and evaluation of ancillary service tariffs by conducting benchmarking and ensuring competitiveness while aligning with the hospital's strategic objectives.
Develop and mentor leaders across ancillary service units to foster high-performing teams and a culture of continuous improvement.
Qualifications
Bachelor's Degree and professional qualification in Medicine (General Practitioner), Nursing (Ners), Pharmacy (Apothecary), Nutrition, Medical Records, or other relevant healthcare disciplines.
Master's Degree in Hospital Administration (MARS) is preffered.
Minimum 8 years of experience in hospital operations or ancillary medical services, with at least 3 years in a managerial or leadership role.
Proven experience overseeing multiple ancillary service units, such as Pharmacy, Laboratory, Radiology, Medical Rehabilitation, Nutrition Services, Medical Records, Hospital Information System (SIRS), or Casemix.
Strong understanding of hospital accreditation standards, clinical governance, healthcare regulations, quality management, patient safety, and BPJS reimbursement processes.
Experience in service development, workforce planning, operational excellence, budgeting, and performance management.
Excellent leadership, stakeholder management, analytical thinking, communication, and problem-solving skills.
Demonstrated ability to lead multidisciplinary teams and drive continuous improvement initiatives within a hospital setting.
