Position Summary
We are seeking an AI Product Manager to drive the adoption and delivery of AI solutions across our Indonesian operations, based in Medan. This is a field-oriented role that goes beyond conventional product management — you will interface directly with operational teams at mill sites across Indonesia, gather requirements on the ground, and work closely with our AI/DS engineering team in Kuala Lumpur to translate those needs into working products. Your portfolio will span computer vision, generative AI, and data intelligence applications.
Key Responsibilities
- Own the product roadmap for AI solutions deployed across Indonesian operations, covering quality grading, process intelligence, and GenAI applications
- Conduct regular site visits to operational facilities across Indonesia to validate product performance, gather user feedback, and ensure quality of deployment
- Interface directly with end users and operational stakeholders to understand pain points, gather requirements, and define acceptance criteria
- Translate field requirements into clear product specifications, user stories, and backlog items for the engineering team
- Manage product backlog, coordinate sprint planning, and track delivery progress in collaboration with engineers in KL
- Drive GenAI initiatives including document intelligence, workflow automation, and LLM-based applications across business units
- Lead product rollouts and change management at operational sites — ensuring teams understand, adopt, and derive value from AI tools
- Prepare and maintain product documentation including release notes, SOPs, and stakeholder-facing updates
- Define success metrics and KPIs; monitor product outcomes and report progress to senior leadership
- Manage issue intake and resolution: triage feedback from the field, prioritise, and coordinate with engineering for closure
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field
- 4–7 years of experience in product management with meaningful exposure to AI, data, or enterprise software products
- Demonstrated experience gathering requirements from non-technical stakeholders and translating them into product specifications
- Track record managing end-to-end product delivery in a cross-functional, cross-location environment
- Experience conducting user research, field interviews, or usability reviews to inform product decisions
- Experience in or exposure to agri-industrial, manufacturing, or field-deployment contexts is an advantage
- Strong requirements gathering, documentation, and product specification skills
- Confident stakeholder management across operational, technical, and senior management audiences
- Familiarity with Agile ways of working: sprint planning, backlog grooming, and product roadmap management
- Proficiency with product and project tools (e.g., Jira, Confluence or equivalent)
- Familiarity with generative AI concepts — LLMs, RAG, AI agents; able to engage engineering teams as an informed partner
- Data-driven approach to decision making; able to define, track, and communicate product KPIs
- Fluent in English and Bahasa Indonesia (written and spoken)
- Willingness to travel regularly to operational sites across Indonesia
Advantages / Preferred Qualifications
- Exposure to computer vision, IoT-based, or sensor-driven systems
- Experience in palm oil, agri-industrial, or plantation operations
- Working knowledge of SQL or data querying for product diagnostics and reporting
- Experience with dashboards or reporting tools (e.g., Metabase, Power BI, Tableau)
- Product management certification (e.g., CSPO, PMI-ACP, AIPMM)
- AWS Certified Cloud Practitioner or equivalent
