Job Description
Job Description
Handle customer inquiries, complaints, and requests via phone and email.
Provide accurate information regarding products, services, procedures, and company policies.
Record and update customer data in the system (internal system).
Follow up on customer complaints or requests until they are fully resolved.
Coordinate with related teams (Operations, Finance, Sales, etc.) to resolve cases.
Maintain service level standards (SLA), including response time and service quality.
Prepare daily/weekly reports on the number of calls, emails, and case resolutions.
Ensure the confidentiality of customer data and information.
Requirements
Minimum education: Diploma or Bachelor's degree in any major is preferred.
Minimum 1 year of experience as a Customer Service Representative or Call Center Agent (preferred).
Strong and clear communication skills.
Ability to write professional and well-structured emails.
Proficient in using computers and applications (MS Office, CRM systems, email platforms).
Willing to work in shifts
