Aftersales Quality Assurance Senior Executive

Job Overview:

VinFast is a pioneering electric vehicle (EV) company committed to revolutionizing the automotive industry with sustainable and innovative mobility solutions. As a leading player in the EV market, VinFast is dedicated to delivering high-quality, cutting-edge electric vehicles that redefine the driving experience. Our team consists of passionate professionals driven by a shared vision of creating a greener and more sustainable future through innovation, technology, and excellence.

Location: Philippines, India, Indonesia

Job Description:

Partner & Dealer Network Development

• Search for and negotiate with partners to open service centers (XDV) that meet company standards and monthly/yearly KPIs.

Service Center Acceptance & Evaluation

• Develop plans and carry out the monthly acceptance and evaluation of service centers operated by dealers and partners, based on VinFast standards and the expansion roadmap.

Periodic Service Quality Evaluation

• Analyze and build standard processes, checklists, and KPIs for periodic (monthly/quarterly) service quality evaluations according to VinFast standards for service centers.
• Plan and conduct monthly/quarterly evaluations of service quality based on VinFast criteria.
• Analyze results, propose improvement plans and requirements, and follow up on progress to ensure KPIs are met.

Job Requirements:

• Over 3 years of experience in the automotive industry, preferably with electric vehicle brands or major automotive brands.
• Experience in service quality evaluation is an advantage.
• Proficient in English
• Willing to travel abroad for extended periods