After Sales Service Specialist

Company Description PT Raja Part Indonesia is a specialized supplier of spare parts, implements, and tires for agricultural, industrial, and mining equipment across multiple well-known brands. The company provides parts for tractors and combine harvesters from manufacturers such as John Deere, Kubota, Yanmar, Massey Ferguson, New Holland, and Iseki. With more than 10 years of experience in this sector, PT Raja Part Indonesia focuses on reliable service and a wide product range tailored to customer needs. The team is committed to helping clients easily access the components required to keep their units operating efficiently.

Role Description The After Sales Service Specialist is a full-time, on-site role based in Bekasi. This position is responsible for handling customer inquiries and complaints related to spare parts, and implements, ensuring timely resolution and high customer satisfaction. Day-to-day tasks include coordinating with the sales and warehouse teams, tracking orders and deliveries, arranging service support, and maintaining accurate records of after-sales activities. The specialist will follow up with customers to confirm issue resolution, provide product information and recommendations, and support continuous improvement of service processes. The role also involves preparing basic reports on service performance and contributing feedback to enhance customer experience.

Qualifications

• Customer service skills, including handling complaints, providing clear information, and maintaining professional communication.
• Basic technical understanding of agricultural, industrial, or mining equipment spare parts, implements, and tires, or willingness to learn.
• Strong organizational and administrative skills, including record-keeping, order tracking, and follow-up.
• Effective verbal and written communication skills in Bahasa Indonesia; English proficiency is an advantage.
• Ability to work on-site in Jakarta, collaborate with cross-functional teams, and manage multiple tasks in a fast-paced environment.
• Problem-solving mindset, attention to detail, and a customer-oriented attitude.
• Previous experience in after-sales service, customer support, or related roles is preferred.
• Diploma or Bachelor's degree in Business, Engineering, or a related field is beneficial.