The Academy Administrator is responsible for managing daily administrative operations, customer service, and scheduling activities to ensure smooth coordination between clients and coaches. This role plays a key part in delivering a seamless customer experience, maintaining accurate booking systems, and supporting program execution.
Key Responsibilities :
- Provide customer service and handle day-to-day client interactions in a professional and friendly manner
- Manage customer bookings, including new reservations, cancellations, and schedule adjustments
- Communicate clearly with clients regarding bookings, updates, and general inquiries
- Create, organize, and oversee daily and weekly class schedules to ensure smooth operations
- Process customer payments and ensure all transactions are recorded accurately
- Input and update new programs, classes, and packages into the booking system
- Coordinate closely with coaches regarding schedules, changes, and operational updates
Qualifications :
- Experience in administration or customer service is a plus
- Strong communication and organizational skills
- Detail-oriented with good multitasking ability
- Comfortable using basic computer tools and booking systems
- Friendly, reliable, and service-oriented
