Kids Club
- Supervise and care for children in the centre.
- Assist in organizing any ad-hoc festive event.
- Perform regular duties of assigned station (gate, baby room, craft area, etc.).
- Engage children in activities and active play.
- Treat all children fairly, but pay special attention to newcomers, shy children, children with disabilities (physical and mentally) or others with special needs.
- Promote an environment that is safe, clean, organized and well-maintained; perform daily housekeeping duties
- Assist in leading arts, crafts, story time, play and other activities
- Ensure proper check in and check out procedures are followed.
- Establish rapport with children and parents; show genuine interest.
- Be knowledgeable of all programming available and be able to explain and promote these programs to members (in person or over the phone).
- Assist in transporting children to and from studio for kids classes.
- Take proper care of all company property, equipment and supplies.
- Controls the stock of supplies
Other Activities
- Instruct group fitness classes (e.g., aerobics, strength training, yoga, aqua gym) at all abilities and levels.
- Lead and suggest outdoor activities (eg.: cycling tour, power walk, Balinese dancing, etc.).
- Provide advice to individuals on the correct method of exercising with fitness equipment, including weightlifting equipment, exercise bikes, jogging treadmills, and other training and exercising apparatus.
- Assess individual's current exercise program, level of fitness, etc. to develop personalized exercise programs and provide fitness counseling.
- Provide information to guests about available recreation facilities, activities, lessons, and equipment.
- Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
Recreation Facilities Safety
- Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
- Provide assistance to injured guests until the arrival of emergency medical services.
- Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
Guest Relations
- Address guests service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to disability aids).
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working With Others
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Safety
- Check children's special needs and allergy.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to promote a clean and safe environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and/or Loss Prevention personnel.
- Complete appropriate safety training and certifications to perform work tasks.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Be aware of suspicious activity or items on property premises and report them to management/Loss Prevention.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Policies and Procedures
- Follow company and department policies and procedures.
- Protect the privacy of guests and coworkers.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested.
Physical Tasks
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Follow company policy and procedure for working with children (e.g., use of waiver forms).
- Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts) intended for the safety and welfare of guests and members.
- Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
