Accounts Receivable Supervisor

We are looking for an Account Receivable Supervisor to join our Finance team, responsible for overseeing the day-to-day management of customer receivables, invoicing, and leading the AR team to ensure accurate and timely collections.

Requirements

• Bachelor's degree in Accounting, Finance, Management, or a related field.
• Minimum 3 years of experience as an AR Supervisor (or in a supervisory/lead capacity within Accounts Receivable, Billing, Collection, or Credit Control).
• Proven experience leading or supervising a team, including task delegation, performance monitoring, and coaching.
• Strong understanding of the end-to-end AR process, including invoicing, outstanding & aging monitoring, collection, reconciliation, and payment allocation.
• Experienced in handling complex, high-value, or escalated outstanding and overdue accounts.
• Experienced in handling multiple customers and high-volume invoicing across a team.
• B2B experience is a plus.
• Proficient in Microsoft Excel for reporting and data analysis (pivot tables, formulas, dashboards).
• Familiar with Odoo or other accounting/ERP systems.
• Solid understanding of accounting principles and taxation related to invoicing and receivables.
• Strong analytical skills with the ability to identify trends in aging/collection issues and recommend process improvements.
• Detail-oriented, organized, and able to manage multiple priorities and deadlines under pressure.
• Excellent communication and negotiation skills, with the ability to handle escalated customer issues and cross-functional coordination professionally.

Responsibilities

• Supervise and guide the AR team in managing invoicing and accounts receivable across assigned customers.
• Review and monitor team's AR aging, outstanding balances, and overdue invoices; ensure targets/KPIs are met.
• Act as the escalation point for complex or overdue customer accounts, leading follow-up and negotiation where needed.
• Oversee payment allocation and AR reconciliation processes, ensuring accuracy and compliance.
• Coordinate with internal teams (Sales, Finance, Operations) and customers to resolve billing or payment discrepancies.
• Review and validate AR records and reports prepared by the team before submission to management.
• Identify process gaps and drive improvements in AR workflows, controls, and reporting.
• Provide coaching, training, and performance feedback to AR staff.
• Prepare consolidated AR reports and present insights/recommendations to Finance Management.