Job description
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission
- As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email. This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account.
- To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties.
Main job responsibilities:
- Provide exceptional service to E-payment users via phone, chat, and email.
- Build strong relationships with team members and e-Payment users.
- Investigate user issues, discover bugs, and resolve them as soon as feasible.
- Advocate for users and share best practices with the team to continuously enhance our processes.
- Update the internal knowledge base when you learn something new.
Who are we looking for
- Candidates must have a high level of English proficiency, corresponding to the minimum CEFR C1 level.
- At least 1 year of experience in the BPO or contact center environment.
- Preferably with experience in the Financial, Banking, or Fintech industry.
- Bachelor's degree in any field.
- Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and handling multi-channel support (email, phone, chat).
- Strong problem-solving abilities with the capacity to handle complex and demanding cases.
- Willingness to transition between teams to support business needs effectively.
- Must be open to working rotational shifts, including weekends.
- Must be willing to relocate to Malaysia.
