Account Manager

Join Ultima Markets

Ultima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to CFD financial instruments, including Forex, Commodities, Indices and Shares.

As a client-oriented broker, we aim to offer a wide range of products to suit the needs of various clients. Until now, we have served clients from 172 countries and regions with our trustworthy services and well-built trading systems.

Responsibilities

• Manage and support a portfolio of retail clients provided by the company or acquired through the company's website/app.
• Handle retail client inquiries related to trading platforms, account operations, deposits, withdrawals, and technical issues in a timely and professional manner.
• Educate retail clients on the latest financial products, trading strategies, and platform functionalities.
• Identify, engage, and acquire new retail clients through proactive outreach, to expand customer base and achieve defined individual and team sales targets.
• Collaborate closely with internal teams, including Client Support, Operations, and Marketing, to ensure the timely and effective resolution of escalated or complex client issues.
• Coordinate with relevant stakeholders to maintain alignment on product updates, service enhancements, and ongoing or upcoming promotional campaigns.

Qualifications

• Proven experience in business development or sales, preferably within the brokerage or financial services industry.
• Consistent record of achieving sales targets, with measurable accomplishments being highly valued.
• Strong communication and interpersonal abilities.
• Strategic and analytical mindset with the ability to identify business opportunities and emerging trends.
• Solid understanding of market dynamics and current industry developments.