Account Manager

Role Description The Account Manager role at PT Fiber Networks Indonesia is a full-time, on-site position based in Surakarta. The person in this role will manage and grow relationships with business and residential customers, acting as the main point of contact for service inquiries, contract discussions, and ongoing account support. Day-to-day responsibilities include understanding customer connectivity needs, preparing proposals, coordinating with internal technical and operations teams to ensure timely service delivery, and monitoring account performance and satisfaction. The Account Manager will track renewals, identify upsell and cross-sell opportunities, resolve issues efficiently, and maintain accurate records in the company's CRM or account management systems. This role also involves preparing regular reports, participating in customer meetings and presentations, and collaborating with colleagues to improve processes and customer experience.

Qualifications

• Strong customer relationship management abilities, including communication, active listening, and problem-solving skills.
• Experience in account management, sales, or customer success, preferably within telecommunications, internet services, or related technology sectors.
• Ability to analyze customer needs, interpret service performance data, and present clear, actionable recommendations.
• Proficiency with office productivity tools and CRM or account management software, with attention to detail in documentation and reporting.
• Collaborative working style, with the capacity to coordinate effectively with technical, operations, and finance teams.
• Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities simultaneously.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Comfort working on-site in Surakarta, with flexibility to attend client meetings and occasional events as needed.
• Professional proficiency in Bahasa Indonesia; English skills are an advantage.
• High level of integrity, customer-focused mindset, and willingness to learn about fiber network products and services.