Account Manager

Role Description This is a full-time, on-site Account Manager role based in Cirebon at PT Fiber Networks Indonesia. The Account Manager is responsible for managing and growing relationships with residential, commercial, and enterprise customers, ensuring high levels of satisfaction with fiber network services. Day-to-day tasks include handling customer inquiries, preparing proposals, negotiating contracts, and coordinating service delivery with internal technical and operations teams. The role involves monitoring account performance, tracking service usage and billing, and identifying opportunities for upselling or cross-selling solutions. The Account Manager also prepares regular reports, maintains accurate account records, and collaborates with colleagues to resolve issues promptly and improve customer experience.

Qualifications

• Customer relationship and account management skills, with the ability to build trust, understand client needs, and maintain long-term partnerships.
• Sales and negotiation abilities, including experience preparing proposals, presenting solutions, and closing agreements in a B2C or B2B environment.
• Strong communication and interpersonal skills, with clear, professional verbal and written communication in Indonesian; English proficiency is an advantage.
• Basic technical understanding of fiber optic or telecommunications services, with the ability to coordinate effectively with technical teams.
• Organizational and time management skills, including attention to detail, accurate documentation, and the ability to manage multiple accounts and deadlines.
• Problem-solving and conflict resolution capabilities, with a customer-focused mindset and willingness to take ownership of issues.
• Comfort with using CRM systems and office productivity tools (e.g., spreadsheets, presentation software, email and collaboration platforms).
• Bachelor's degree in Business, Marketing, Communications, or a related field; relevant experience in telecom, Internet service, or technology sectors is preferred.
• Ability to work on-site in Cirebon, collaborate with cross-functional teams, and adapt to a fast-paced environment.