Account Manager IT

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Early Applicant

Job Description

Be the primary point of contact and build long-term relationships with customers
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer's usage of our product
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Communicating with clients to understand their needs and explain product value
Building relationships with clients based on trust and respect
Collaborating with internal departments to facilitate client need fulfillment

Minimum Qualifications

Candidate must possess at least a Diploma/Bachelor's Degree, Computer Science / IT Field
Fresh Graduate are encouraged to apply
Excellent Communication skills
Target oriented and able to work under deadline
Have a knowledge to 3Dolphins Product included Chatbot, Omni Channel, and Whatsapp Broadcast
Set target and strategy of sales
To deliver high quality services to the Clients
Building relation with all client and prospective clients
Follow up and monitoring clients need fulfilment