Account Manager

7-10 Years

Job Description

Responsibilities

Act as the primary advisor for C-level executives, franchisees, and VP-level retail/F&B operations to drive multi-store SaaS adoption and retention.
Drive software tier upgrades, cross-sell advanced add-on modules (e.g., inventory management, multi-outlet analytics, CRM, kitchen display systems), and upsell hardware upgrades.
Track and optimize core POS and SaaS platform usage metrics across all enterprise merchant locations to ensure maximum product value realization.
Lead quarterly business reviews (QBRs) to align the SaaS/POS roadmap with the merchant's physical and digital expansion plans.
Partner with internal Product, Engineering, and Implementation teams to manage complex rollout deployments and custom integration requests for large merchant networks.
Proactively identify low-adoption store locations and risk indicators to deploy training or technical interventions before contract renewal periods.

Requirements

Bachelor's Degree in Marketing, Business Administration, or Information Technology is required, with an MBA or Master's degree strongly preferred.
7–10+ years in Partnership, Business Development, or Brand Marketing management roles.
Proven track record with an established network of contacts within the Telco, Banking, and E-commerce sectors.
Masterful ability to pitch, structure, and close deals using marketing growth and visibility as the primary currency.
Exceptional presentation, storytelling, and persuasion skills tailored for corporate executive audiences.
Deep understanding of digital business models, co-branding dynamics, and modern performance marketing metrics.
Deep understanding of cloud-based business models, API-driven integrations, merchant ecosystems, and modern performance marketing.
Fluent in English. Additional Asian languages would be an advantage.