Account Manager – Digital Payment Solutions
Key Responsibilities:
1. Client Relationship Management
- Serve as the primary point of contact between the company and banking clients.
- Build and maintain strong professional relationships with key stakeholders, including IT, Operations, Product Development, and Business Units.
- Conduct regular Business Review Meetings (BRMs) to evaluate product performance and discuss clients business needs.
- Develop a deep understanding of clients business objectives and provide relevant, value-driven solution recommendations.
2. Account Management & Client Retention
- Ensure high levels of client satisfaction by delivering responsive, professional, and customer-oriented services.
- Monitor product performance and ensure compliance with agreed Service Level Agreements (SLAs).
- Proactively identify potential risks or issues and implement preventive solutions.
- Manage client escalations effectively and drive timely resolution through cross-functional collaboration.
3. Account Growth & Business Development
- Identify opportunities for account expansion through upselling and cross-selling of products and services.
- Collaborate with the Sales team to develop and expand service offerings for existing clients.
- Prepare business proposals and deliver presentations to clients for account development initiatives.
- Achieve assigned targets related to revenue retention, account growth, and client expansion.
4. Internal Coordination & Reporting
- Collaborate closely with internal teams, including Technical Support, Product Development, and Engineering, to ensure client requirements are fulfilled.
- Facilitate the implementation and onboarding process for new products, services, or features adopted by clients.
- Prepare and present periodic account reports covering account status, operational issues, client feedback, and identified business opportunities.
- Maintain accurate and well-organized documentation of client communications, agreements, contracts, and business transactions.
Qualifications:
- Bachelor's degree (S1) in any discipline.
- Minimum of 3 years of experience as an Account Manager, Relationship Manager, Client Success Manager, or in a similar client-facing role.
- Experience managing B2B corporate clients, particularly within the banking or financial services industry, is highly preferred.
- Knowledge of the financial technology (FinTech), payment systems, or banking industry is an advantage.
- Strong understanding of the digital payment ecosystem and banking regulations in Indonesia.
- Excellent verbal and written communication skills in both Bahasa Indonesia and English.
- Strong presentation, negotiation, and interpersonal communication skills.
- Proven ability in relationship management and stakeholder management across multiple organizational levels.
- Strong analytical, problem-solving, and customer complaint resolution skills.
- Familiarity with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and account management metrics.
- Ability to understand, interpret, and review business contracts and commercial agreements.
- Customer-centric mindset with a strong commitment to delivering exceptional client experience.
- Proactive, detail-oriented, and highly organized.
- Ability to work effectively under pressure while managing multiple client accounts simultaneously.
- Strong teamwork and cross-functional collaboration skills.
- Willingness to travel for client meetings and business visits when required.
Work Location:
Bandung, West Java, Indonesia
