Responsibilities
Join a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. As Customer Success Team Direct (CSTD), you'll be responsible for our existingcustomer'ssubscription renewals, retention & satisfaction. The companies you'll be in touch with are end-customers of Odoo. Your job will be to analyze and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and to ensure a smooth collaboration between all parties involved.
You'll be working in a small, fun and young team with a play hard, work hard mindset.
Your responsibilities include:
- Contacting and developing end customers of Odoo
- Acting as the key interface between the customer and all relevant divisions
- Build long term relationships with your customer portfolio (growth)
- Excel in transversal sales & product demonstration
- Main focus is 80% on sales (renewals & up-sell opportunities)
Must Have:
- Min. Bachelor degree or higher
- Fluent in Bahasa Indonesia and English
- You are an excellent communicator, you like to negotiate and to achieve targets
- Strong knowledge in ERP, business management software and the whole tech industry
- Proactive & sales-driven mindset
- Organized way of working and a problem solver
Nice to have:
- 1 - 3 years of experience in sales and/or account management
- Immediate availability
- Farmer attitude
Values:
- You are able to work in a fast-paced start-up environment with a hands-on attitude
- You are open-minded and can react to change with agility
- You are a quick and autonomous learner
- You have an entrepreneur mindset and are not afraid to take appropriate initiatives
- Willing to contribute to great company culture
