Account Manager Digital Marketing

Account Manager – Digital Marketing

Role Summary

We are looking for a Account Manager – Digital Marketingwho will own end-to-end delivery and client success for a set of clients.

At Digital Mojo, clients are managed in small, dedicated teams (called pods).

Each pod works like a mini-agency, responsible for strategy, execution, performance, and client satisfaction.

You will act as the single owner for your clients — coordinating social media, performance marketing, creatives, and execution — while ensuring quality, timelines, and results.

This is not a coordination-only role.

This is an ownership role.

What is a Pod (For clarity)

A pod is a small, dedicated client team consisting of:

• A Client Manager (you)
• Social Media Managers
• Performance Marketer
• Video/Creative support

You will lead this team and be accountable for outcomes.

Key Responsibilities

1. Client Ownership & Communication

• Be the single point of contact for 6–7 clients
• Lead weekly/monthly client calls
• Understand client business goals and pressure points
• Set expectations clearly and manage scope
• Handle escalations calmly and proactively

2. Strategy & Planning

• Own monthly plans and priorities for each client
• Align social media, performance marketing, and creatives into one plan
• Use performance insights to guide content and campaigns
• Ensure all execution supports business outcomes

3. Team & Delivery Management

• Manage a small delivery team assigned to your clients
• Allocate work clearly and avoid overlaps
• Ensure all deliverables are on time and high quality
• Maintain execution discipline and standards

4. Performance Oversight

• Review and understand key performance metrics (CPL, ROAS, CTR, conversions)
• Work closely with performance marketers to course-correct
• Ensure performance reports are accurate and meaningful

(You are not required to run ads, but must understand performance well.)

5. Quality Control & Accountability

• Final responsibility for calendars, creatives, messaging, and reports
• Ensure there are no surprises for clients
• Track deadlines, deliverables, and service levels

6. Commercial & Retention Responsibility

• Own client retention and satisfaction
• Identify upsell or growth opportunities
• Protect margins by controlling scope creep
• Understand capacity and workload limits

Key Success Metrics

• Client retention
• Client satisfaction
• On-time delivery
• Performance stability/improvement
• Low escalation rate
• Strong internal coordination

Required Experience & Skills

• 4–7 years experience in a digital marketing / agency environment
• Experience managing multiple clients simultaneously
• Strong understanding of:
• Performance marketing fundamentals
• Social media execution
• Creative workflows
• Excellent communication and presentation skills
• Strong planning and prioritization ability
• Calm under pressure, solution-oriented mindset

What This Role Is NOT

• Not a task tracker
• Not a coordinator-only role
• Not a junior AM role
• Not a performance-only role

This role is about ownership, judgment, and accountability.

Why Join Digital Mojo

• Clear ownership and authority
• Structured team model (no chaos)
• High-value clients (real estate & growth brands)
• Performance-driven culture
• Clear growth path into Group Account Manager / Delivery Head roles