ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and has a global footprint with operations across ASEAN and wider APAC and Latin America it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 12 markets in 3 continents.
ADVANCE.AI is part of Advance Intelligence Group,
a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across South and Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar,Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.
Ranked among LinkedIn's Top 15 Startups in Singapore in 2022 (the third year in a row we've been on the list), we are partners with 700+ enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce.
Advance Intelligence Group employees are united by a shared vision and purpose: to
Advance with Intelligence for a Better Life--for our customers, colleagues and communities.
Our culture is built on values that are core to who we are and what we stand for:
- We foster an INNOVATION mindset
- We achieve results with EFFICIENCY and excellence
- We take pride in the QUALITY of our work
- We uphold INTEGRITY in all we do
- We embrace COLLABORATION to work across business lines and borders
Role Overview
We are looking for an experienced Account Manager to manage and grow relationships with existing enterprise clients across the financial services ecosystem, including banks, fintech companies, multifinance, insurance, and other regulated industries.
In this role, you will drive client retention, renewals, and account growth while serving as a trusted advisor to help clients maximize the value of AI-powered alternative credit scoring solutions. You will also collaborate with cross-functional teams to deliver an exceptional client experience and identify new business opportunities within existing accounts.
Job Description
- Manage and grow a portfolio of enterprise clients, ensuring high customer satisfaction and long-term partnerships.
- Drive renewals, retention, and identify upsell and cross-sell opportunities within existing accounts.
- Understand clients business needs and recommend solutions that maximize the value of alternative credit scoring products.
- Lead Quarterly Business Reviews (QBRs) to present business performance, product adoption, and growth opportunities.
- Monitor account health, resolve issues proactively, and collaborate with Product, Engineering, Operations, and Support teams to ensure successful service delivery.
- Develop account plans, forecast renewals, and maintain accurate CRM records.
- Gather client feedback and market insights to support product improvements and business growth.
Requirements
- Bachelor's or Master's degree in Business, Finance, Management, Information Systems, or a related field.
- 5–7 years of experience in Account Management, Customer Success, Relationship Management, or B2B Sales within fintech, banking, SaaS, credit bureau, data solutions, or enterprise technology.
- Professional proficiency in English, Bahasa Indonesia, and Mandarin (spoken and written)
- Proven experience managing enterprise accounts, driving renewals, retention, and account growth.
- Strong understanding of the financial services industry, lending ecosystem, or credit risk is preferred.
- Excellent relationship management, communication, and stakeholder management skills.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Experience collaborating with cross-functional teams and managing multiple client accounts.
- Familiarity with API-based or data-driven solutions is an advantage.
