Account Management Lead

About Monit

At Monit, we're building a modern business finance platform that helps companies manage payments, cards, expenses, accounts, and financial operations in one place.

About the Job

We are looking for an Account Manager Lead to own the relationship and the revenue of Monit's existing client base. You will keep clients healthy and active, find upside in the features they under-use, and build the aftersales support that makes clients stay. This role is part relationship owner, part analyst, and part process builder.

Key Responsibilities

What will you do:

1. Account management for portfolio retention and revenue growth

• Own retention and revenue growth across the existing client portfolio, tracking churn, expansion, and account health
• Conducting regular business reviews with existing customers using existing data and clear ROI

2. Upside unlock and cross-sell

• Identify and unlock upside from features clients that is underleveraged
• Work closely with marketing, partnership, product, special project team to coordinate cross-sell, prioritizing potential margin opportunities

3. Aftersales coordinator

• Analyze usage to spot at-risk and dormant clients, and reach out proactively
• responsible for aftersales support: escalation paths to Operations, Product, and Compliance.

4. Client insights management

• Bring client feedback to Product with evidence.
• Build playbooks as the team grows

Requirements

• 6-9 years in account management, key account management, or customer success in B2B fintech, payments, SaaS, or banking, with ownership of a revenue portfolio
• A track record with numbers, for example NRR/GRR, churn reduction, and expansion revenue
• Experienced in creating customer lifecycle in B2B and understanding of payments product economics, so upsell targets healthy margin and not only volume
• Strong data skills: usage analysis, health scoring, spreadsheets or BI tools (eg. metabase)
• Experience setting up or improving support processes
• Builder-Grit-Agility Mentality: you thrive in zero-to-one environments, stay hands-on, and take full ownership of results
• Clear communicator with product, finance, operations, and executive stakeholders
• Fluent in Bahasa Indonesia and English

What We Offer

• Competitive salary and performance-based bonuses.
• Opportunities for career growth in a rapidly scaling fintech company.
• Collaborative and innovative work environment.