About the Role:
As an Account Maintenance – KC Mangga Dua, you will play a key role in driving business growth through effective marketing strategies while maintaining strong, long-term relationships with customers.
Key responsibilities:
- Implement marketing strategies to drive new customer acquisition and business growth
- Execute marketing initiatives to increase adoption of digital banking platforms
- Identify and reach potential target markets through both digital channels (social media, online ads, email marketing) and offline activities (events, seminars, networking)
- Conduct market research to identify trends, customer needs, and new business opportunities
- Analyze competitor activities and market dynamics to ensure competitive marketing strategies
- Perform account maintenance by ensuring customer satisfaction and delivering relevant solutions
- Build and maintain strong relationships with customers to enhance loyalty and long-term engagement
- Prepare regular reports on marketing activities and account management performance
About You:
We are looking for a proactive, customer-oriented professional with a strong understanding of digital banking marketing.
Qualifications:
- Minimum Diploma (D3) degree in any field
- At least 2 years of experience in marketing, preferably in the banking industry
- Strong understanding of market analysis and consumer behavior, especially in digital banking
- Hands-on experience with digital marketing tools (digital ads, social media, email marketing, etc.)
- Proven experience in client/account management, maintaining long-term customer relationships, and handling customer issues related to banking products or services
- Strong skills in Customer Relationship Management (CRM)
- Excellent communication and interpersonal skills
- Target-driven, self-motivated, and able to work both independently and collaboratively
