Job Overview
As an Account Director, you will serve as a senior strategic partner to clients, leading key accounts and integrated communication initiatives from strategy through execution. You will be responsible for strengthening client relationships, driving business growth, and ensuring seamless collaboration across Cheil's multidisciplinary teams.
This role requires strong business acumen, strategic thinking, and leadership to translate client business challenges into impactful communication solutions.
Key Responsibilities
- Build and maintain strong, trusted relationships with key clients and senior stakeholders.
- Act as a strategic partner by understanding clients business objectives, challenges, consumer landscape, and communication priorities.
- Identify opportunities to grow existing accounts and develop new business opportunities in collaboration with internal teams.
- Lead integrated campaigns and projects from client briefing, strategic development, and planning through execution and evaluation.
- Develop clear and actionable briefs and provide strategic direction to Creative, Strategy, Digital, Social, Production, and other relevant teams.
- Lead cross-functional teams to ensure campaigns are delivered with strong strategic thinking, creative quality, and operational excellence.
- Manage multiple projects simultaneously, ensuring timelines, scope, quality, and client expectations are effectively managed.
- Lead client presentations, campaign discussions, business reviews, and strategic recommendations.
- Oversee account commercial performance, including revenue growth, profitability, budgeting, and forecasting.
- Proactively identify opportunities for account expansion through new projects, services, and integrated solutions.
- Anticipate client needs and provide proactive recommendations that contribute to their business and brand growth.
- Lead, coach, and develop Account Management team members, fostering strong client servicing, strategic, and commercial capabilities.
- Manage and resolve client and internal challenges effectively while maintaining strong stakeholder relationships.
- Ensure a high standard of client service and long-term account satisfaction.
- Stay updated on consumer behavior, market trends, technology, media, and communications to bring relevant insights and opportunities to clients.
- Contribute to Cheil's overall business growth and development initiatives.
Requirements
- Bachelor's degree in Marketing, Communications, Advertising, Business, or a related field.
- Minimum 10 years of relevant experience in Account Management, Client Servicing, or a related role within an advertising, creative, digital, or integrated agency.
- Proven experience managing large-scale or complex integrated campaigns and client accounts.
- Strong command of English and Bahasa Indonesia, both written and verbal.
- Experience working with multinational companies or regional/global brands is highly preferred.
- Strong understanding of integrated marketing communications, including creative, digital, social media, content, and production.
- Strong commercial and business acumen, with experience managing account revenue, profitability, budgets, and forecasting.
- Proven leadership experience with the ability to lead, coach, and develop account teams.
- Experience in technology, consumer electronics, retail, or other fast-moving industries is a plus.
