Minimum 8+ years of SAP Technical administration and operations of SAP Solutions in the domain of SAP Basis
Minimum 5+ years of experience in customer facing role
Hands on experience and working knowledge of SAP Technologies and Products (SAP certification highly beneficial).
Experience in de-escalating critical situations.
Knowledge of SAP RISE or ECS experience is advantageous.
Experience in technical project planning, implementation, and configuration.
Skills and Competencies:
Strong background in SAP solutions, technology, and products, and cloud technology.
Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
Ability to work effectively as part of a virtual, dynamic, and dispersed team.
Good understanding of cloud architecture and IT technical infrastructure.
Strong customer focus, networking, relationship-building, and problem-solving skills.
Competency in multi-tasking and managing multiple engagements in parallel.
Preferred Skills:
Certifications in SAP Basis/Application, Project Management, or Hyperscalers (Azure/AWS/GCP).
Knowledge of Project Management, IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.
