Job Description

Team Leadership:

Feedback Quality

Calibration & Standardization

Performance & Analysis

Stakeholder Collaboration

Site Impact Evaluation

Requirements

Minimum S1 degree from any discipline; Communication, Education, or Business preferred.
Minimum 1 year in QA, QA Feedbacker, QA Analyst, Team Leader, Trainer, or similar Call Center/BPO role.
QA/Feedbacker leadership experience preferred.
Experience in quality monitoring, feedback, calibration, coaching, and performance analysis.
Customer Service, Collection, Credit, or financial services experience is a plus.
Proficient in Google Workspace/Microsoft Office, especially Sheets/Excel and Slides/PowerPoint.
Able to manage and present performance data through dashboards and reports.
QA/CRM/ticketing tools experience is a plus.
Strong people management, coaching, and performance management skills.

Quality Assurance Feedbacker Team Leader - Monee Credit (Yogyakarta)