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We are looking for an English speaking Tech Support Specialist to provide exceptional customer and technical support for our client operating within the tech industry. You will troubleshoot product issues, guide customers through solutions, and ensure a positive user experience.

Key Responsibilities

Provide technical support to customers via phone calls, email, live chat, and ticketing systems.
Troubleshoot and resolve software-related issues in a timely and professional manner.
Manage and track customer inquiries through helpdesk and ticketing platforms.
Deliver excellent customer service while meeting response and resolution targets.

Requirements

Minimum Diploma or Bachelor's Degree in Information Technology, Accounting, Business, or a related field.
Fluent English communication skills (minimum C1 level), both written and verbal.
Willing to work permanent night shift.
Minimum 1+ year of experience in Technical Support or Customer Service supporting software products.
Familiarity with basic accounting principles and accounting software.
Experience using ticketing systems, helpdesk tools, and troubleshooting software-related issues.
Strong problem-solving and analytical skills.
Able to work fully onsite in Bali.