google sheets , avaya cms , Amazon Connect, Verint, Microsoft Excel, Workforce Management, Real-Time Monitoring, Nice, IEX, Genesys Cloud, Cisco Finesse

google sheets , avaya cms , Verint, Amazon Connect, Microsoft Excel, Real-Time Monitoring, Service-Level Performance, Genesys Cloud, Queue Management, Workforce Management, Agent Adherence, Nice, IEX, Cisco Finesse