Team Lead Customer Service Fintech

Project: Customer Support

Location: Surakarta

24/7 rotational shift

Language: Bahasa

Teleperformance is looking for leaders ready to inspire, drive performance, and lead a Customer Support team to success!

Requirements:

Handling English-speaking customers through email and inbound calls
Willing to work in a shifting schedule
Has experience in the same role for at least 6 months
Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations
Good at organizing performance coaching for staff in the team, implementing performance to excellence, and controlling staff turnover.
Willing to work at SOLO GRAND MALL, SURAKARTA
Clear Credit Score (Maximum KOL 1)
Can join immediately

Job descriptions:

Customer service: Ensure that customers expectations are met or exceeded
Problem solving: Identify customer issues and develop solutions
Team management: Oversee the team, provide coaching and feedback, and ensure the team is working well together
Policy development: Work with other members of the management team to create and implement policies and procedures
Customer issues: Handle customer queries and grievances, and resolve escalated issues
Customer feedback: Analyze customer feedback and performance metrics

Why You'll Love It Here

Be Proud — Lead a team and build a career worth flexing.

Be Global — Manage overseas clients.

Be TP — Join a company that celebrates leadership, growth, and a people-first culture.

Indonesia Customer Support Team Lead Fintech - Surakarta