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We are looking for an Application Support professional to help maintain, monitor, and troubleshoot business applications to ensure smooth daily operations.

Key Responsibilities

Provide technical support and troubleshoot application issues.
Assist with application installation, configuration, deployment, and maintenance.
Perform basic SQL queries and read source code to help identify issues.
Support Microsoft IIS, Linux, and server-related issues.
Monitor application logs and system performance.
Coordinate with users, developers, IT teams, and external vendors to resolve issues.
Prepare technical documentation and incident reports.
Assist with basic image editing using Adobe software when needed.

Required Qualifications & Skills

Minimum Bachelor's degree (S1) in IT, Computer Science, or a related field.
Basic knowledge of application support, SQL, programming, Linux, Microsoft IIS, and application deployment.
Good communication, analytical, and problem-solving skills.
Basic English proficiency.
Mandarin proficiency is a plus.
Able to work independently and as part of a team.
Willing to work on a Monday–Sunday shift schedule and respond to urgent issues when required.

Preferred Qualifications

Experience in Application Support or IT Support is an advantage.
Familiarity with application logs, ticketing systems, and web-based applications.

Working Arrangement

Placement: Yogyakarta, Indonesia
Working Schedule: Monday–Sunday, base

Application Support Engineer - Yogyakarta