Overview

The Senior Manager Knowledge Management Insights & Analytics is responsible for establishing and leading the analytics capability within the Knowledge Management Center of Excellence (KM COE) Team. This role transforms KM data into actionable insights that drive adoption, improve content quality, inform investment decisions and demonstrate business value.

The role partners closely with Portfolio Management, Content Management, Change Management, Product Owners and business stakeholders to develop performance framework, measure outcomes and provide data-driven recommendations that advance enterprise Knowledge Management maturity.

Responsibilities

Lead the KM Insights & Analytics function and serve as the primary owner of KM performance measurement and reporting
Develop and maintain KPI frameworks that measure adoption, engagement, content quality, search effectiveness, and business impact
Design dashboards, scorecards, and executive reporting that provide visibility into portfolio performance and value realization
Analyze user behavior, search trends, content utilization, and customer feedback to identify improvement opportunities
Establish reporting standards, governance processes and data quality controls across the KM ecosystem
Partner with Content Management teams to measure content health, accuracy, freshness and lifecycle effectiveness
Collaborate with Portfolio Leads to track strategic initiatives, benefits realization and operational performance
Support roadmap and investment decisions through data-driven insights and business case development
Identify trends, risks, and opportunities to improve user experience, adoption and KM effectiveness
Present actionable insights and recommendations to senior leadership and governance forumsDrive continuous improvement through benchmarking, performance analysis, and maturity assessments

Qualifications

Candidate should have 9-11 years of over all experience.
5-8 years of experience in analytics, business intelligence, Knowledge Management, digital products, or related disciplines
Experience designing KPI frameworks, performance scorecards and executive dashboards
Strong analytical and problem-solving skills with the ability to translate data into business insights and recommendations
Experience with reporting, visualization and analytics tools such as Power BI, Tableau, or similar platforms
Experience analyzing user behavior, adoption metrics, customer engagement and operational performance
Strong understanding of data governance, reporting standards and performance measurement methodologies
Proven ability to partner with business and technology teams to drive data-informed decisions
Excellent communication and executive presentation skills
Experience working in a global, matrixed organization preferred
Knowledge Management, digital workplace, content management or employee experience experience preferred

Senior Manager - Knowledge Management Insights and Analytics