We are looking for a customer-focused and commercially driven Service Sales Engineer to develop and grow the aftermarket business for GEA Pure Flow Process in Indonesia.

The successful candidate will drive revenue growth through the promotion and sale of spare parts, maintenance services, service agreements, upgrades, inspections, repairs, warranty support, and equipment lifecycle solutions. This role requires a combination of technical knowledge, sales capability, and customer relationship management skills to identify opportunities and deliver value-added service solutions.

The ideal candidate understands industrial process equipment and has experience supporting customers in manufacturing environments where equipment uptime and reliability are critical.

Key Responsibilities

After-Sales Business Development

Develop and grow service sales opportunities within the installed customer base.
Promote service agreements, preventive maintenance programs, field service support, equipment upgrades, inspections, and refurbishment solutions.
Drive spare parts sales through proactive customer engagement and installed-base analysis.
Identify opportunities for equipment modernization and lifecycle extension projects.
Build long-term relationships with key customers and stakeholders.

Spare Parts & Service Solutions

Prepare and present spare parts quotations and service proposals.
Recommend critical spare parts stocking strategies to customers.
Support customers in minimizing downtime through preventive maintenance planning.
Collaborate with technical teams to develop customized service solutions.
Manage parts replacement campaigns and upgrade initiatives.

Service Delivery Support

Coordinate with Field Service Engineers to ensure successful execution of maintenance and repair activities.
Follow up on service reports and convert technical findings into commercial opportunities.
Support scheduling and resource planning for field service activities.
Monitor service project progress and customer satisfaction.

Warranty & Customer Support

Support warranty-related activities and claims management.
Coordinate with engineering, technical service, and operations teams to resolve warranty issues.
Communicate warranty scope, recommendations, and corrective actions to customers.
Ensure prompt resolution of customer concerns and post-service follow-up.

Commercial & Account Management

Develop annual service sales plans and territory strategies.
Manage sales pipeline and forecast service business opportunities.
Achieve revenue and profitability targets for services and spare parts.
Negotiate contracts and service agreements.
Maintain accurate CRM records and business activity reports.

Qualifications

Bachelor's degree in mechanical/electrical engineering

Experience

Minimum 3-5 years of experience in:
Service Sales
Aftermarket Sales
Technical Sales
Spare Parts Sales
Maintenance Services
Industrial Equipment Support
Experience working with process equipment manufacturers, OEMs, or industrial service organizations is highly preferred.
Background in food, beverage, dairy, pharmaceutical, cosmetics, or process industries is advantageous.

Technical Competencies

Strong understanding of:

Pumps
Homogenizers
Valves
Heat exchangers
Rotating equipment
Hydraulic and pneumatic systems
Mechanical maintenance practices

Key Attributes

Hunter mindset with strong business development capability.
Ability to translate technical findings into commercial opportunities.
Strong customer-facing and presentation skills.
Excellent negotiation and influencing abilities.
Commercially driven with a focus on revenue growth and customer retention.
Results-oriented with strong follow-through.
Self-motivated and comfortable working independently.

Sales Service Engineer